Relatree support

A little help, when you need it.

Find a quick answer below or write to us directly. Please leave private moments and active partner invitations out of support messages.

Talk to a person

Tell us what happened.

Include your iPhone model, iOS version, Relatree version, and the step where you got stuck. Screenshots are welcome when they do not show a private moment or invitation link.

Email support

[email protected]

Common questions

Start here.

iCloud is not syncing

Check that both people are signed in to iCloud, iCloud Drive is on, and Relatree can use iCloud. Keep the app open briefly on a stable connection so the latest shared tree can arrive.

A partner invitation will not open

Open the original private invitation on the iPhone that will join the tree. The invite must be accepted with the intended iCloud account and can only connect the people included in that share.

Reminders are quiet

In Relatree, open Settings and confirm reminders are enabled. If notification permission is off, use the in-app link to open iOS Settings and allow notifications for Relatree.

A purchase is missing

Open the relevant tree collection or sharing screen and choose “Restore purchases.” Use the same Apple Account that made the original purchase.

We are no longer sharing a tree

Open Relatree Settings and find “Start over.” The person who created the tree can permanently delete it for both people. An invited partner can leave the tree, which removes their local copy and iCloud access while the owner keeps the existing tree. Both actions require two confirmations.

Review exactly what is removed

I want to manage my data

Relatree uses your private iCloud storage rather than a separate Relatree account. The privacy policy explains local data, shared-tree retention, deletion, and purchases.

Review your privacy choices

I found a bug or have an idea

Email us with a short description of what you expected and what happened instead. Thoughtful feature ideas are welcome too.

Send feedback