Contact support
Email us with your iPhone model, iOS version, Relatree version, and the step where the problem occurred. Do not include private moments or active partner invitations in the message. Screenshots are useful only when they do not contain either.
iCloud is not syncing
Check that both people are signed in to iCloud, iCloud Drive is on, and Relatree can use iCloud. Keep the app open briefly on a stable connection so the latest shared tree can arrive.
A partner invitation will not open
Open the original private invitation on the iPhone that will join the tree. The invitation must be accepted with the intended iCloud account and can connect only the people included in that share.
Notifications are not arriving
In Relatree, open Settings and confirm reminders are enabled. If notification permission is off, use the in-app link to open iOS Settings and allow notifications for Relatree.
Restore a purchase
Open the relevant tree collection or sharing screen and choose “Restore purchases.” Use the same Apple Account that made the original purchase.
Leave or delete a shared tree
Open Relatree Settings and find “Start over.” The person who created the tree can permanently delete it for both people. An invited partner can leave the tree, which removes their local copy and iCloud access while the owner keeps the existing tree. Both actions require two confirmations.
Review what is removedManage or delete Relatree data
Relatree uses your private iCloud storage rather than a separate Relatree account. The privacy policy explains local data, shared-tree retention, deletion, and purchases.
Review your privacy choicesReport a bug or send feedback
Email us with a short description of what you expected and what happened instead. You may also use the same address to suggest a feature.
Email [email protected]